Contact Us

In accordance with Australian gambling regulations, direct and effective user support channels are a legal requirement for all licensed online betting operators. For pointsbet operating via pointsbetz.com, comprehensive customer contact provisions ensure that all patrons, whether located in Melbourne, Victoria (company headquarters), or other jurisdictions licensed by the Northern Territory Racing Commission (NTRC), receive prompt, secure, and fully documented assistance as required by law.

Australian law (Northern Territory and national standards) mandates that all aspects of user communication, complaint escalation, and information processing are managed with due transparency, record-keeping, and consumer protection. In compliance, pointsbetz.com has designed this contact section to guarantee:

• User accessibility: Assistance available through web forms, live chat, and direct phone contact with a focus on inclusivity and timely response for customers potentially facing technical, account, or responsible gambling issues.
• Data transparency: All user requests handled in accordance with the Privacy Act 1988 (Cth), ensuring secure management and retention of customer communications until at least 2025.
• Full jurisdictional compliance: Only official and legally permitted contact methods are provided, preventing unauthorized or unlawful solicitation of customer information.

This section integrates all corporate, regulatory, and operational data relevant to effective communication, legal recourse, and consumer rights. For unresolved issues, users are directed to formal dispute procedures and external regulatory contacts as required under the Gambling Code of Practice (NT) and the Interactive Gambling Act 2001 (Cth).

User Support Channels and Legal Requirements (System 2 Analysis)

• Contact Form:
  • Patrons may reach our compliance and support team by completing the secure contact form below. As per AU regulatory obligations, you must provide your valid email address/messenger account and a concise description of your request. All form submissions are logged and acknowledged in writing.
    Regulatory Note: No sensitive financial information should be submitted through this form; use channels specified for payment-related issues.
• Live Chat & Telephone (24/7):
  • Live chat and call support are available round the clock. Operators are trained in responsible wagering support, technical troubleshooting, and emergency responsible gambling interventions.
    Phone number(s): At this time, official support telephone numbers are not specified. Updates will be reflected by 2025 as per licensing requirements.
• Official Website:
  • All contact procedures, legal notices, and user agreements are hosted exclusively at https://pointsbetz.com, aligning with the company's legal obligations for transparency.

Corporate and Regulatory Contact Information (System 1 with Data Integration)

• Corporate Headquarters: Melbourne, Victoria, Australia (Pointsbet Pty Ltd, ABN 91 606 814 920).
• Licensing Jurisdiction (NT): Northern Territory Racing Commission (NTRC); Sports Bookmaker License, valid through February 2025.
  If you wish to lodge a formal complaint or escalate a matter beyond pointsbetz.com, you may contact the NTRC as the external regulator.
• Authorised Representative: Lachlan Byrne.
• Data Privacy and Record Keeping: All correspondence is handled in compliance with the Privacy Act 1988 (Cth); record retention will extend no less than 12 months or as required by law through 2025 and beyond.

Consumer Rights, Escalation, and Dispute Resolution (System 2, CCoT Format)

1. Primary User Rights:
   • All users of pointsbetz.com are entitled to respectful, confidential, and timely handling of all communications. Australian law protects your right to lodge complaints and to have matters independently reviewed.
   • Should a submitted query not be resolved to your satisfaction within reasonable timeframes, you are entitled to escalate the issue to pointsbetz.com management and, subsequently, to the Northern Territory Racing Commission.
2. Procedural Guarantees:
   • Each inquiry is assigned a unique reference number for audit and tracking purposes.
     Data integrity and reporting are maintained in compliance with Northern Territory and federal regulations through at least 2025.
3. Protective Clauses and Legal Disclaimers:
   • By contacting pointsbetz.com, you acknowledge and agree that any information you provide will be handled in accordance with the site's Privacy Policy and any relevant statutory obligations. Your information will only be used for the purpose of responding to your inquiry or complaint. No customer support contact data will be used for marketing unless explicit consent is provided.
   • pointsbetz.com will not process or respond to inquiries related to jurisdictions or markets outside Australia as per NTRC regulations.

Regional Compliance Note: This contact section is governed by the Interactive Gambling Act 2001 (Cth), the NT Code of Practice for Responsible Gambling, and all requirements of the Northern Territory Racing Commission effective through at least the end of 2025. In the event of unresolved disputes, users have clear escalation paths to the NTRC. For queries specific to personal data or legal matters, please address communications to the authorized representative, as designated above. All legal name usages are restricted to pointsbetz.com. Please refrain from submitting financial, confidential, or sensitive data through unsanctioned channels.