Responsible Gaming

Responsible gaming is a core commitment of pointsbetz.com. Our aim is to ensure players enjoy a safe and entertaining wagering environment by encouraging conscious, balanced participation in gaming activities. If you ever feel the need for guidance or support, our team is committed to delivering assistance at every stage of your experience.

Risk Awareness

OBSERVE: The legal framework in Australia obligates pointsbetz.com to inform users of the risks associated with gambling, including recognising the signs of problematic behaviour. This section is underpinned by the requirements of the Northern Territory Racing Commission (NTRC) and the Australian standard for consumer protection.

EXPAND: Implicit in responsible gaming is providing tools for self-assessment and early intervention. A proactive approach assists players in recognising when recreational gaming may be developing into a problem.

REFLECT: The following list offers indicative signs of potential gambling-related harm:

Betting more often or with larger amounts than originally intended
Thinking about betting and casino games while at work, school, or during daily life
Borrowing money or selling belongings to fund gambling activities
Chasing losses in an attempt to quickly recover previous bets
Withdrawing from family, friends, or social obligations due to gambling

Self-Assessment Test

Do you frequently think about gambling even when not playing on pointsbetz.com?
Have you ever tried to hide your betting activity from others?
Do you continue gambling after losing, hoping to recover your losses?
Has gambling caused financial, relationship, or job difficulties?
Do you feel anxious or irritable when not able to play?

If you answer "yes" to any of these questions, we strongly encourage seeking support via the resources listed in the Support Resources section or by contacting our responsible gaming team.

Regional Compliance Note: These disclosures and self-identification tools reflect AU regulatory mandates and industry best practice, extended through 2025.

Limits & Tools

OBSERVE: pointsbetz.com, as an AU-regulated operator, is legally required to offer practical tools for players to manage their gambling behaviour. This includes deposit and time-based controls in line with the NTRC and the National Consumer Protection Framework (NCPF).

EXPAND: Providing easy-to-use interfaces for setting limits is mandatory. The operator must explain procedures clearly to facilitate user adoption and ensure legal defensibility of player protection systems.

REFLECT: The following methods help ensure play remains enjoyable and within your personal boundaries:

Setting Deposit Limits

Accessing Settings: Log in to your pointsbetz.com account. Navigate to the "My Account" section and select "Responsible Gaming."
Choosing Limits: Select "Set Deposit Limits," then choose the frequency: daily, weekly, or monthly. Enter your preferred maximum deposit amount for each period.
Applying Changes: Confirm and save your chosen limits. Reductions take effect immediately; increases will require a mandatory 24-hour cooling-off period in line with AU law.

Time Management Tools

Session Timer: Set reminders that track the duration of your play sessions, prompting periodic breaks.
Take a Break ("Time-Out"): Within "Responsible Gaming," use the "Take a Break" feature to pause your account for a self-selected period (minimum 24 hours, up to 72 hours). During this time, access is suspended, and all wagering activities are frozen.

Regional Compliance Note: Tools described above ensure compliance with NTRC and NCPF directives for the Australian market through 2025.

Self-Exclusion

OBSERVE: Self-exclusion is a statutory consumer protection obligation under Australian law, empowering users to restrict their access to gambling products for set periods, including lifetime bans. NTRC-licensed operators are required to ensure clear procedures and immediate availability of this feature.

EXPAND: The effective implementation of self-exclusion depends on user awareness, administrative transparency, and adequate support for affected individuals, particularly regarding account balances and reactivation protocols.

REFLECT: The following process enables temporary or permanent account blocking on pointsbetz.com:

Locate Self-Exclusion: After logging in, go to "My Account" > "Responsible Gaming" > "Self-Exclusion".
Select Duration: Choose your exclusion period: minimum 6 months, up to permanent (lifetime). Enter your chosen timeframe (options: 6 months, 1 year, 5 years, or lifetime).
Confirm and Finalise: Read the important legal information and confirm your decision. You may be asked to provide additional identification for verification.
Contact Support: For any assistance, use the support contact details provided below.

Immediate Effect: Once confirmed, your account will be deactivated, you cannot log in, place bets, or access account features during the exclusion period.
Withdrawals and Balances: Pending balances may be withdrawn subject to verification and compliance checks in line with NTRC rules. All requests will be processed within 7 business days where permissible by law.
Irrevocability: Self-exclusion agreements are legally binding for their full duration. Early reactivation is not permitted. Permanent exclusions remain in force indefinitely.

Regional Compliance Note: This process is fully compliant with AU regulatory requirements and protects players in accordance with NTRC licensing.

Support Resources

OBSERVE: Australian regulation requires all licensed operators, including pointsbetz.com, to provide clear information regarding independent help and advisory services accessible to users and their families.

EXPAND: Providing multiple avenues of support maximises user protection and contributes to broader public health objectives. Operators must verify the listed contacts are operational and appropriate for the AU demographic.

REFLECT: The following organisations offer support, advice, and treatment for gambling-related harm:

Gambling Help Online (Australia): Confidential 24/7 counselling and support via www.gamblinghelponline.org.au. Phone: 1800 858 858. Live chat and e-mail support available.
Gamblers Anonymous Australia: Peer-led support groups and meetings. Visit gaaustralia.org.au for local meetings and materials.
GAMCARE: UK-based, provides resources for international users. Online advice at www.gamcare.org.uk.
National Gambling Helpline (UK): For support when travelling: 0808 8020 133.
Family Drug Support Australia: Offers help to affected family members. Visit www.fds.org.au or call 1300 368 186.
Kids Helpline: Dedicated support for people aged 5-25. Call 1800 55 1800 or visit kidshelpline.com.au.

Regional Compliance Note: Only licensed and reputable support providers are listed in accordance with AU consumer protection law through 2025.

Help for Family

OBSERVE: Responsible gaming standards in AU recognise the impact of gambling disorder on families and social networks, requiring that operators provide actionable support for concerned others.

EXPAND: This includes advice on initiating sensitive conversations, facilitating professional intervention, and connecting families to peer support.

REFLECT: If you believe a loved one is struggling with gambling, consider the following steps:

Open and Supportive Dialogue: Approach the individual without judgement. Express concern, avoid blame, and emphasise that professional help is available.
Encourage Participation in Support Groups: Recommend attendance at Gam-Anon (www.gamanon.org.au), family peer support forums, or online chat resources.
Professional Guidance: Suggest they contact qualified therapists or gambling counsellors, and accompany them if appropriate.
Immediate Action: In crisis situations, call 1800 858 858 (Gambling Help Online) or 000 in emergencies.

Recommendations: Support your loved one in seeking help, set healthy boundaries, and make use of the resources provided in our Support Resources section.

Regional Compliance Note: These recommendations conform to public health standards in Australia and the latest NCPF guidelines.

Operator's Commitment

OBSERVE: pointsbetz.com is legally and ethically obliged, under Northern Territory Racing Commission licensing (ABN 91 606 814 920), to actively monitor and mitigate gambling-related risks through robust internal controls.

EXPAND: International best practice and AU law demand systematic detection, timely warnings, and escalatory interventions based on player behaviour analytics and risk profiling. Operators must document all interventions and maintain ongoing review of procedures.

REFLECT: Our risk-mitigation protocols include:

Behavioural Monitoring: Automated systems detect unusual activity patterns (such as rapid or excessive deposits, chasing losses, or extended play sessions).
Warning and Information: Pop-up messages and informational e-mails are sent if risk behaviour is detected, reminding users of available support and control tools.
Proactive Support Intervention: If repeated risk patterns are observed, our responsible gaming team may initiate contact to discuss available safeguards, offer tailored account controls, or recommend self-exclusion as necessary.
Record Keeping and Privacy: All risk assessments are handled in strict compliance with the Australian Privacy Act and NTRC regulations. Intervention records are securely maintained exclusively for regulatory and harm prevention purposes.

Contact with players will be initiated under the following conditions:

Evidence of excessive or escalating betting behaviour.
Indications of financial distress or repeated deposit failures.
Disclosures of harm from users or third parties.

Regional Compliance Note: All procedures conform to NTRC licensing, consumer protection policy, and the National Consumer Protection Framework as mandated for AU-licensed bookmakers through 2025.

Updates

OBSERVE: Regulatory law and industry best practice require immediate notification to users of any changes to responsible gaming policies or tools.

EXPAND: Communications must be clear, timely, and utilising multiple channels to ensure compliance and user awareness.

REFLECT: You will be notified of updates to responsible gaming policies via:

Email: Registered users will receive formal notification at their account e-mail address.
Website banners: Prominent notification banners will appear on pointsbetz.com's homepage and in user dashboards following any significant changes.
Terms and Policy Section: All updates will be logged in the Responsible Gaming section with an update timestamp.

Date of last page update: 1 February 2025

Regional Compliance Note: This update process meets NTRC, NCPF, and AU privacy law obligations for timely disclosure through 2025.

Contact & Feedback

OBSERVE: Operators must provide clear, accessible channels for users to request support, provide feedback, or disclose self-control concerns under AU consumer standards.

EXPAND: Pointsbetz.com's dedicated responsible gaming department ensures privacy and timely correspondence in line with privacy and risk management frameworks.

REFLECT: Please use the following contact methods for all responsible gaming matters:

E-mail: Currently not specified. Please use the live chat function on pointsbetz.com or visit the "Contact Us" page for up-to-date information.
Phone: Not specified. Use the online help or submit a ticket via our on-site support centre.
Feedback Form: Contact forms are presently under internal review. For urgent self-control or support requests, please use live chat or e-mail via the official site.

Your privacy is protected in accordance with the Australian Privacy Act and NTRC licensing, and all queries are handled by professionally trained staff.

Regional Compliance Note: Contact details will be updated in line with AU regulatory requirements; please refer to the official site for the latest information as of 2025.