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Terms & Conditions

These Terms govern your relationship with the operator of pointsbetz.com ("pointsbet") and set out your obligations and rights when using our betting services. By opening or using an account on pointsbetz.com after 1 July 2025, you accept and agree to be bound by these Terms as applicable under the laws of Australia (Northern Territory). Please read these Terms carefully before proceeding.

Definitions

OBSERVE: Identify key operational and legal terms to ensure unambiguous interpretation.
EXPAND: Include both explicit and implied terms critical for AU legal clarity.
REFLECT: Provide precise, user-accessible definitions with clear scope of application.

  • Operator: The entity operating pointsbetz.com - Pointsbet Pty Ltd, ABN 91 606 814 920, headquartered in Melbourne, Victoria, Australia, licensed by the Northern Territory Racing Commission (NTRC) until 1 February 2027.
  • User: Any individual who creates or uses an account on pointsbetz.com.
  • Player: Any User who places bets or wagers via pointsbetz.com.
  • Bet: A commitment of a monetary amount on a specific event or outcome as offered through pointsbetz.com.
  • Bonus: Any promotional credit, free bet, or benefit granted by the Operator, subject to specific rules and timeframes.
  • Wager: The amount risked by the Player in a Bet or as required to satisfy a bonus condition.
  • Account: The registered profile maintained by the User on pointsbetz.com for participation in betting activities.
  • KYC (Know Your Customer): The process of verifying the identity, age, and residence of Users as required by law.

Account Registration

OBSERVE: Analyze AU legislative requirements (minimum age, KYC, user obligations).
EXPAND: Detail the necessary procedural steps and compliance with NT licensing.
REFLECT: Structure a comprehensive, sequential summary for registrants while integrating all operational requirements.

  1. Eligibility and Age Verification:
    • Only individuals aged 18 years or over, legally residing in Australia, may register for a pointsbetz.com account.
    • Players must provide accurate personal information, including full name, date of birth, residential address, and valid contact details. Falsification of information is prohibited and may result in account closure.
  2. Account Creation Process:
    • Complete the online registration form and submit the required identification documents to satisfy KYC procedures, as mandated by the Northern Territory Racing Commission and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
    • Email verification is required before any account activity. The Operator reserves the right to conduct further checks, including electronic verification and telephone confirmation.
  3. User Obligations:
    • Users are responsible for maintaining the confidentiality and security of their account credentials. Any unauthorized access must be reported immediately to the Operator.
    • Each User is permitted to maintain only one account. Duplicate accounts may be suspended or closed, and associated balances may be forfeited in accordance with these Terms.

Regional Compliance Note: Strict compliance with 18+ age regulation and KYC are legally mandatory under AU law and the NTRC licensing framework.

Betting & Gameplay Rules

OBSERVE: Review AU betting principles and responsible gambling codes.
EXPAND: Include types of bets, bet change/cancellation procedures, and live casino/chat conduct rules.
REFLECT: Present structured, actionable guidelines and operator/Player responsibilities.

  1. Bet Types and Conditions:
    • Bets may be placed only on events and markets expressly listed on pointsbetz.com. Minimum and maximum bet amounts are specified per market and may be adjusted at the Operator's discretion.
    • Only confirmed bets recorded within the User's history and acknowledged by the platform shall be valid and enforceable. The Operator reserves the right to refuse any bet in accordance with its licensing obligations.
  2. Bet Cancellation and Modification:
    • Bets, once confirmed, generally cannot be altered or canceled by the User. In the event of palpable errors, system malfunction, or regulatory requirement, the Operator may void or adjust the bet. In such cases, Users will be notified, and any stakes refunded as appropriate.
  3. Rules of Conduct (including Live Casino and Chat):
    • Players must not engage in abusive, insulting, fraudulent, or otherwise inappropriate conduct during gameplay or in any chat feature. Such behavior may result in account suspension, closure, or legal action.
    • The Operator reserves the right to monitor all activity for compliance and to take disciplinary measures in accordance with these Terms and local laws.

Regional Compliance Note: These rules are guided by mandatory provisions of the NTRC Code of Practice and Responsible Gambling practices in Australia.

Bonus Terms

OBSERVE: Analyze applicable bonus offer regulations and consumer protection codes (AU, NTRC).
EXPAND: Detail bonus activation, wagering, prohibited actions/games, and promotion stacking.
REFLECT: Present user-centric steps while ensuring strict legal compliance with promotional gaming laws.

  1. Bonus Activation and Eligibility:
    • Bonuses are available only to Users who comply fully with registration and KYC. Each promotion is subject to explicit eligibility and activation criteria published on pointsbetz.com at the time of the offer.
    • Activation procedures and qualifying actions (such as minimum deposit or specified bets) must be completed before bonus issuance.
  2. Wagering Requirements and Timeframes:
    • All bonuses are subject to wagering requirements and expiry periods of up to 30 days unless otherwise stated. Bonuses not completed within this timeframe will be forfeited (dates extended to 2025 campaigns and beyond).
    • Only qualifying wagers on specified events or games count toward rollover conditions. Operator reserves discretion to settle disputes as per published rules.
  3. Prohibited Activities and Combination of Promotions:
    • Abuse of bonuses, including arbitrage, self-exclusion circumvention, and collusion, is strictly prohibited. Violation may result in bonus and winnings forfeiture, account closure, and regulatory notification.
    • Users may not combine multiple bonuses or promotions unless expressly authorized in promotional terms.

Legal Obligation: All bonus terms are subject to AU advertising standards, consumer protection frameworks, and NTRC guidelines for fair and responsible play.

Payments & Withdrawals

OBSERVE: Review payment system integration, AU anti-money laundering, and credit/debit gambling controls.
EXPAND: Detail deposit/withdrawal methods, processing protocols, limits, and refund rules (AU & industry standards).
REFLECT: Organize user-friendly but comprehensive listing of all financial procedures, integrating regulatory caveats.

  1. Deposit and Withdrawal Methods:
    • pointsbetz.com accepts deposits via major credit/debit cards, bank transfer, and supported e-wallets. Cryptocurrency or alternative payments may be offered in the future when consistent with AU law and NTRC licensing. Full lists and available payment methods are displayed on the platform.
  2. Limits, Fees, and Processing Times:
    • Minimum and maximum deposit/withdrawal amounts are outlined on our Payments page and may be subject to change. No fees are charged by pointsbetz.com for standard transactions; however, Users may incur third-party banking charges.
    • Withdrawals are subject to user identification/verification and are processed within 1-5 business days, in accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act and relevant AU regulatory standards.
  3. Refunds and Bonus Withdrawals:
    • The Operator will refund wagers and/or bonuses only in cases of clear technical error, regulatory requirement, or improper settlement as determined by pointsbetz.com. No unconditional right to refund shall exist outside these exceptions.

Regional Compliance Note: These terms reflect AU financial services laws, including requirements for anti-fraud and player fund protection.

Limitation of Liability

OBSERVE: Identify statutory liability exclusions and mandatory operator commitments.
EXPAND: Define the scope of financial liability, technical failure exclusions, and statutory protections.
REFLECT: Clearly frame the Operator's risk boundaries for both Players and Operator in line with industry and AU standards.

  • Operator Obligations: pointsbetz.com commits to operating a fair, transparent, and accurately administered betting platform in compliance with NTRC requirements. The Operator will endeavor to prevent system abuses and provide secure, timely betting and payout services.
  • Exclusions of Liability: Except as required by law, the Operator does not accept liability for operational or technical disruptions, including but not limited to, internet failures, distributed denial-of-service attacks, user hardware/software failure, or other factors beyond reasonable control resulting in delays, lost bets, or data breaches.
  • Maximum Compensation: Where liability arises, the Operator's maximum liability to any Player will not, in any circumstances, exceed the amount of the bet placed in respect of the relevant transaction.

Legal Disclaimer: Nothing in these Terms excludes liability which cannot be lawfully limited or excluded under applicable AU law, including consumer statutory rights arising under the Australian Consumer Law (Cth).

Intellectual Property Rights

OBSERVE: Acknowledge copyright, trademark, and proprietary rights.
EXPAND: Integrate clear notices relating to website content, software, and data usage.
REFLECT: State user obligations concerning copyrighted material and software under AU and international law.

  • Ownership: All content, software, logos, trademarks, and related intellectual property displayed on pointsbetz.com are the exclusive property of the Operator and/or its licensors.
  • Prohibited Uses: Users must not copy, reproduce, distribute, modify, or publicly display any site content or software except as expressly permitted by the Operator. Unauthorized use, including scraping and systematic extraction, is strictly prohibited.
  • License Limitations: Participation on the platform does not grant Users any license or right to the Operator's intellectual property other than strictly necessary for personal, non-commercial use as contemplated by these Terms.

Privacy & Data Protection

OBSERVE: Ensure compliance with Australian Privacy Act 1988 (Cth) and NTRC.
EXPAND: Reference the broader privacy policy and inform Users of data handling protocols.
REFLECT: Remind Users of their rights and Operator's safeguard obligations.

  • Policy Reference: All personal data collected and processed by pointsbetz.com is handled in strict accordance with our Privacy Policy and the requirements of the Privacy Act 1988 (Cth) and associated regulations.
  • User Acknowledgement: By registering and using pointsbetz.com, Users consent to such data processing practices and agree to review and comply with the published Privacy Policy.

Changes to Terms

OBSERVE: Identify procedures for policy updates and mandatory notifications.
EXPAND: Establish process for User communication, consent withdrawal, and temporal scope.
REFLECT: Balance Operator discretion against User protection as mandated by law.

  • Notification Procedure: pointsbetz.com may amend these Terms at any time to reflect legal, regulatory, or operational updates. Material changes will be notified to Users via website banner, email (where supplied), or equivalent method at least 7 days before the change becomes effective.
  • User Rights: If Users do not accept the revised Terms, they may discontinue use of pointsbetz.com, withdraw remaining funds, and close their accounts before changes take effect.
  • Continued Use: Use of the platform following any update will constitute deemed acceptance of the modified Terms.

Legal Obligation: All amendments are made in accordance with NTRC licensing obligations, Australian Consumer Law, and 2025 regulatory amendments.

Termination & Suspension

OBSERVE: Catalog lawful reasons for termination, refund policies, and notification requirements.
EXPAND: Detail due process following suspension/closure, account access rights, and statutory obligations for refund.
REFLECT: Protect both Operator and Player rights in line with AU consumer protection.

  1. Grounds for Suspension/Termination:
    • The Operator may suspend or close any account if there is evidence or suspicion of breach of Terms, including (but not limited to) underage gambling, fraudulent activity, bonus abuse, provision of false data, or regulatory non-compliance.
    • Accounts inactive for 24 months may be closed in accordance with AU unclaimed money laws; any remaining balances will be handled in accordance with statutory requirements.
  2. Procedure and Notification:
    • Users will be notified by email or the contact method supplied before closure or long-term suspension, except where immediate action is necessary to comply with law or prevent fraud.
    • Where closure is not due to fraud or regulatory violation, Users may withdraw remaining balances subject to standard verification. All other cases will be handled in accordance with these Terms and the law.
  3. Refunds and Appeal:
    • In the event of mistaken closure, Users may contact customer support for review. All decisions are subject to oversight by the Northern Territory Racing Commission, and Users may appeal as provided for under the governing jurisdiction's legal framework.

Governing Law & Jurisdiction

OBSERVE: Establish the definitive legal framework and dispute avenue.
EXPAND: Reflect multi-level (Operator/User/regulator) obligations and avenues for resolution.
REFLECT: Provide for both arbitration and court-based remedies in line with AU practice.

  • Applicable Law: These Terms, and all betting activity conducted via pointsbetz.com, are governed by the laws of the Northern Territory, Australia.
  • Jurisdiction and Dispute Resolution: All disputes not resolved via customer support may be escalated to the Northern Territory Racing Commission, with non-exclusive jurisdiction in Northern Territory courts. Where agreed by both parties, disputes may be referred to binding arbitration in Darwin, NT, as per the Commercial Arbitration Act 2011 (NT).

Contact Information

OBSERVE: List all corporate/operational contact details based on available compliance data.
EXPAND: Cover all regulatory, legal, and support channels; reference operator author and registration.
REFLECT: Ensure Users have clear pathways for complaint, inquiry, and legal correspondence.

  • Official Website: https://pointsbetz.com
  • Registered Operator: Pointsbet Pty Ltd, ABN 91 606 814 920, Melbourne, Victoria, Australia (Licensed by Northern Territory Racing Commission until 1 February 2027)
  • Support Email: (not specified - please refer to website contact page for updates)
  • Main Office Phone: (not specified - refer to official website for details)
  • Mailing Address: (not specified - requests can be directed via the official website contact form if provided)
  • Legal Inquiries/Document Delivery: Please direct all legal correspondence to the Operator using the official website. Authorised contact: Lachlan Byrne.

Regional Compliance Note: All contact channels comply with NTRC and AU regulatory requirements. Updates to contact information will be displayed on pointsbetz.com as soon as available.